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Customer Service/Data Entry Clerk

Date Posted: 4/11/2019

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Job Description

Customer Service Representative

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Must be able to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Ability to be trained and learn quickly
 
Experience Requested
  • 2-4 years of Customer Support experience.
  • Knowledge of MS Word, Excel, Outlook
  • Bilingual Spanish a plus
  • Associates or Bachelor's degree in business or related field preferred, not required.
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Ability to deal with people in an uplifting manner
  • Ability to solve customer problems
  • Ability to be a quick thinker, research and troubleshoot
  • Ability to meet required goals and quotas


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Customer Service Representative
• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Must be able to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Ability to be trained and learn quickly

Experience Requested
• 2-4 years of Customer Support experience.
• Knowledge of MS Word, Excel, Outlook
• Bilingual Spanish a plus
• Associates or Bachelor’s degree in business or related field preferred, not required.
• Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
• Ability to deal with people in an uplifting manner
• Ability to solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Ability to meet required goals and quotas
Posted By: mgutierrez@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Mira Loma, CA
  • Job Type:Admin - Clerical
  • Experience:Not Specified
  • Education:High School
  • Date Posted:4/11/2019
  • Contact: Monica Gutierrez (909) 466-6099
  • Pay Range: $12.00 - $13.00 Annually
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Job Reference: JO-1904-55981