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Emergency Roadside Call Center Representative 3/25/19

Date Posted: 3/15/2019

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Job Description

 We are currently looking for individuals with excellent customer service skills to work in a call center in Heathrow, FL.  The call center positions support a variety of programs around roadside assistance and general vehicle operation.  In these positions, individuals are responsible for taking ownership of concerns and providing appropriate resolutions.  Individuals will receive calls from members and vehicle operators and work with them to determine the best course of action.  This includes gathering, documenting and passing on necessary information to provide appropriate and timely service.  Individuals are responsible for educating callers by explaining various types of service and benefits, offer consolation and advice, and describe the actions that will occur.  Through superior quality service, individuals will also help enhance existing relationships and drive loyalty. Pay rate starts at $11/hr.
 
This position requires candidates that are able to adapt easily and work in a fast-paced environment. Attendance and reliability are an absolute requirement! 
 
What You Need:
 1.  Open and Flexible schedule to adapt to quarterly shift bid
2.  Available to work weekends and holidays in a 24/7/365 call center
3.  Excellent customer service skills and proper phone etiquette
4.  History of success and tenure in previous work experience
5.  The ability to capture and enter complete and concise documentation
6.  Ability to ask pertinent questions and demonstrate empathy
7.  Two (2) years Customer Service or Administrative experience
8.  The ability to solve complex problems
9.  Professional communication skills
What Else You Need to Know:
ALL OFFERS OF EMPLOYMENT WILL BE CONTIGENT UPON PASSING ONLINE ASSESSMENTS AND A SUCCESSFUL CRIMINAL BACKGROUND CHECK. 
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

What You Need:
1. Open and Flexible schedule to adapt to quarterly shift bid
2. Available to work weekends and holidays in a 24/7/365 call center
3. Excellent customer service skills and proper phone etiquette
4. History of success and tenure in previous work experience
5. The ability to capture and enter complete and concise documentation
6. Ability to ask pertinent questions and demonstrate empathy
7. Two (2) years Customer Service or Administrative experience
8. The ability to solve complex problems
9. Professional communication skills
What Else You Need to Know:
ALL OFFERS OF EMPLOYMENT WILL BE CONTINGENT UPON PASSING ONLINE ASSESSMENTS AND A SUCCESSFUL CRIMINAL BACKGROUND CHECK.
Posted By: nfink@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Lake Mary, FL
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/15/2019
  • Contact: Natalie Fink (407) 444-7781
  • Pay Range: $12.00 - $13.20 Hourly
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Job Reference: JO-1903-52777