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Customer Service

Date Posted: 3/14/2019

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Job Description

The Customer Service Specialist is responsible for ensuring orders are entered into company's fulfillment system and fulfilled in a timely manner. The right candidate will provide vital customer support, inventory and shipping information to staff, as well as outside vendors.  This position is critical to the maintenance of customer records so that all shipments and communications are delivered.
 
Responsibilities:

  • Answer phones
  • Handle customer requests related to:
    • Order receipts
    • Copies of invoices
    • Payment
    • Website/Account Login
    • Order status
    • General inquires
  • Process orders via website, phone, mail, email, etc.
  • Process non-paid orders including Comp requests and subscriptions
  • Perform daily posting duties and monitor and ensure order processing accuracy
    • Review open batches and resolve with help as needed
  • Process credit/refund/cancellation requests
  • Ship customer orders after order processing is complete
    • Ship conference materials and packages as requested
  • Manage shipment Logistics with respective carriers
    • Provide Tracking information
    • Reconcile carrier invoices
    • Audit shipping rates and carrier performance
  • Month-end inventory count
    • Maintain integrity of MP Inventory module after the module is implemented
  • Prepare and send email notifications advising subscribers of upcoming webinars and web-based workshops
  • Prepare and send email notifications advising subscribers of new issues and updates
  • Maintain systems to purge / correct duplicate accounts
  • Process product returns; provide documentation for system entry
  • Process credit/refund/cancellation requests as needed
 
Requirements:
  • 4-year College degree preferred but no required
  • Superior communication skills, both written and verbal
  • Highest possible standards for attention to detail, data entry accuracy and quality.
  • Experience working in CRM such as Salesforce desirable
  • Solid or advanced Microsoft Office Suite skills
  • 10-key by touch


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

The Customer Service Specialist is responsible for ensuring orders are entered into company’s fulfillment system and fulfilled in a timely manner. The right candidate will provide vital customer support, inventory and shipping information to staff, as well as outside vendors. This position is critical to the maintenance of customer records so that all shipments and communications are delivered.

Responsibilities:
• Answer phones
• Handle customer requests related to:
o Order receipts
o Copies of invoices
o Payment
o Website/Account Login
o Order status
o General inquires
• Process orders via website, phone, mail, email, etc.
• Process non-paid orders including Comp requests and subscriptions
• Perform daily posting duties and monitor and ensure order processing accuracy
o Review open batches and resolve with help as needed
• Process credit/refund/cancellation requests
• Ship customer orders after order processing is complete
o Ship conference materials and packages as requested
• Manage shipment Logistics with respective carriers
o Provide Tracking information
o Reconcile carrier invoices
o Audit shipping rates and carrier performance
• Month-end inventory count
o Maintain integrity of MP Inventory module after the module is implemented
• Prepare and send email notifications advising subscribers of upcoming webinars and web-based workshops
• Prepare and send email notifications advising subscribers of new issues and updates
• Maintain systems to purge / correct duplicate accounts
• Process product returns; provide documentation for system entry
• Process credit/refund/cancellation requests as needed

Requirements:
• 4-year College degree preferred but no required
• Superior communication skills, both written and verbal
• Highest possible standards for attention to detail, data entry accuracy and quality.
• Experience working in CRM such as Salesforce desirable
• Solid or advanced Microsoft Office Suite skills
• 10-key by touch
Posted By: amorales@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Portland, OR
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/14/2019
  • Contact: Anthony Morales (503) 684-1013
  • Pay Range: $17.00 - $19.00 Hourly
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Job Reference: JO-1903-53314