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Client Services Representative

Date Posted: 3/14/2019

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Job Description

JOB DUTIES:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Obtain client information by answering telephone calls, interviewing clients, and verifying information
  • Identify customers' needs and clarify information
  • Respond efficiently and accurately to callers, explain possible solutions, and ensure that clients feel supported and valued
  • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed
  • Build sustainable relationships and engage customers by taking the extra mile
  • Maintain communication equipment by reporting problems
  • Utilize software, databases, scripts, and tools appropriately
  • Adhere to all company policies and procedures

** People with Retail, Restaurant, Hospitality, and Customer Service experience encouraged to apply! **



We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

High school diploma (or equivalent)
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Posted By: kfunkhouser@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Chanhassen, MN
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/14/2019
  • Contact: Katie Funkhouser (651) 688-9888
  • Pay Range: $14.00 - $15.00 Hourly
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Job Reference: JO-1903-53251