Manage large amounts of inbound and outbound calls in a timely manner
Obtain client information by answering telephone calls, interviewing clients, and verifying information
Identify customers' needs and clarify information
Respond efficiently and accurately to callers, explain possible solutions, and ensure that clients feel supported and valued
Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed
Build sustainable relationships and engage customers by taking the extra mile
Maintain communication equipment by reporting problems
Utilize software, databases, scripts, and tools appropriately
Adhere to all company policies and procedures
** People with Retail, Restaurant, Hospitality, and Customer Service experience encouraged to apply! **
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Thank you for applying to the Customer Service Representative position. Your job application has been routed to the appropriate branch for consideration.
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