Handle customer inquiries both over the phone and by email (primarily email)
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Provide information and answer customer questions
Manage and resolve customer complaints
Take independent action to help with customer concerns
Identify and escalate priority issues
Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
Maintain communication equipment by reporting problems.
Utilize software, databases, scripts, and tools appropriately
HOURS: Monday-Friday, 8-5
** People with Retail, Restaurant, Hospitality, and Customer Service experience encouraged to apply! **
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
High school diploma (or equivalent)
Ability to multi-task, set priorities and manage time effectively
Understanding of company products, services, and policies
Proficiency with computers and strong typing skills Posted By: email@example.com
Thank you for applying to the Customer Service Specialist position. Your job application has been routed to the appropriate branch for consideration.
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