We are looking for a candidate that can be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. In addition, the employee will be able to manage large amounts of inbound and outbound calls in a timely manner without following a script.
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Posted By: email@example.com
Thank you for applying to the Customer Service/Member Relations position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.