Job Description

Job Summary: Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Responsibilities:

• Resolve customer complaints via phone, email, or mail.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Inform customer of deals and promotions to sell products or service.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Requirements:
• Proven customer support experience or experience as a client service representative with a great track record of over-achieving quota.
• Strong phone contact handling skills and active listening with an emphasis in excellent communication.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of clients and customers.
• Ability to multi-task and manage time effectively
• High school degree
• Bilingual in Spanish is a HUGE PLUS!!!
Posted By: amercado@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Rancho Cucamonga, CA
• Job Type:Admin - Clerical
• Experience:Not Specified
• Education:Not Specified
• Date Posted:2/7/2019
• Contact: Amanda Mercado (909) 466-6099
• Pay Range: $15.00 - $20.00 Hourly

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