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Help Desk Technical Assistant

Date Posted: 1/16/2019

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Job Description

Ultimate Staffing Services is seeking a candidate with IT troubleshooting experience for a part-time position near the Florida Mall area. The Help Desk Technical Assistant would be a energetic and dynamic individual that would provide independent assistance on first level technical support to the client. The assistant would troubleshoot, assemble, update, and repair computer and network issues. 

Job Description

  • Consistently demonstrate exceptional customer service
  • Provide clients with first level contact and problem resolution for hardware, software, network, and application issues on Windows and Macintosh platforms
  • Obtain and convey concise information via the ticketing system for both external and internal service personnel following documentation standards
  • Resolve client-reported issues, expertise permitting, using available resources following ITS procedures and guidelines
  • Escalate tickets as appropriate in a timely manner following Help Desk procedures
  • Act as liaison between clients and internal support staff to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process


 
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Key Competencies Qualifications:

High School Diploma or G.E.D. required (A.A. Degree preferred)
1-3 years of IT troubleshooting experience
Excellent written and oral communication skills
Proficient in Microsoft Office Suite, Outlook, Adobe, Computer Software/Hardware, Wireless Devices required
Ability to analyze problem situations and present appropriate solutions
The ability to multi-task and work at a fast pace.
Attentive to details and organized

PHYSICAL REQUIREMENTS/DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Posted By: sawright@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Part-Time
  • Location:Orlando, FL
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/16/2019
  • Contact: Samuel Wright (407) 539-0788
  • Pay Range: $12.00 - $13.00 Hourly
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Job Reference: JO-1901-48295