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Provider Service Associate

Date Posted: 1/15/2019

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Job Description

Are you a motivated individual who strives in a fast paced environment? If so, Ultimate is currently seeking a Call Center Representative for one of our largest Healthcare Clients in Phoenix, AZ.  The ideal candidate will have at least 2 years of call center experience. 

Job duties:

  • Strives to provide first call resolutions.
  • Answers incoming calls from new and existing authorizations.
  • Documenting all communication into the systems. 
  • Ensuring high quality and accurate information to callers. 
  • Able to maneuver through various platforms/screens while verifying information

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

-2+ years in a Call Center environment
-Able to meet call handling requirements and daily telephone standards set by management
-Strong written and verbal communication
-Comfortable with change in ever-changing environment
-Flexible with scheduling
-35+ WPM
-High School diploma or GED
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Job Snapshot

  • Employee Type:Full-Time
  • Location:Phoenix, AZ
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/15/2019
  • Contact: Tiffany Hall (949) 453-0225
  • Pay Range: $15.00 - $15.00 Hourly
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Job Reference: JO-1901-48258