Description: Responsible for recording information regarding new referrals, billing equipment and supplies to patients, Medicare/Medicaid and other 3rd party providers. Responsible for completion of certificates of medical necessity and re-certification of medical necessity. Responsible for collection activities.
Must haves, no exceptions: BrightTree Software experience, Fluent in English & Spanish, 2-5 years of experience in billing & collections
-Obtaining referrals and pre-authorizations as required for procedures.
-Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
-Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
-Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
-Following up on unpaid claims within standard billing cycle timeframe.
-Checking each insurance payment for accuracy and compliance with contract discount.
-Calling insurance companies regarding any discrepancy in payments if necessary
-Identifying and billing secondary or tertiary insurances.
-Reviewing accounts for insurance of patient follow-up.
-Researching and appealing denied claims.
-Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
-Setting up patient payment plans and work collection accounts.
-Updating billing software with rate changes.
-Updating cash spreadsheets, and running collection reports.
Proficiency in the following areas is preferred:
-Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
-Competent use of computer systems, software, and 10 key calculators.
-Familiarity with CPT and ICD-10 Coding.
-Effective communication abilities for phone contacts with insurance payers to resolve issues.
-Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
-Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
-Problem-solving skills to research and resolve discrepancies, denials, appeals, collections.
-A calm manner and patience working with either patients or insurers during this process.
-Knowledge of accounting and bookkeeping procedures.
-Knowledge of medical terminology likely to be encountered in medical claims.
-Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
-Ability to multitask.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
BrightTree Software experience, Fluent in English & Spanish, 2-5 years of experience in billing & collections
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