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Call Center Representative

Date Posted: 1/10/2019

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Job Description

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
 
Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Great personality, reliable and punctual
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Great personality, reliable and punctual
Posted By: mgutierrez@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Fontana, CA
  • Job Type:Customer Service
  • Experience:1-2 years
  • Education:High School
  • Date Posted:1/10/2019
  • Contact: Monica Gutierrez (909) 466-6099
  • Pay Range: $13.00 - $17.00 Annually
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Job Reference: JO-1901-47945