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Lead Patient Services Representative

Date Posted: 1/9/2019

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Job Description

Lead Patient Services Representative
 
full Time - Works in conjunction with the Patient Service Supervisor to oversee day-to-day operations of Patient Service Representatives (PSR). Coordinates PSR coverage in the clinic and works with PSR Supervisor to coordinate back up support when needed. The Lead supports efficient clinic flow and communicates accurately and positively with team members, patients, PSR Supervisor, Clinial Staff, and Physicians. The PSR-Lead works with management to ensure practice policies and guidelines are being met.
PREFERRED QUALIFICATIONS:
Minimum of 3 years' experience in clinic environment preferred. Must demonstrate excellent customer service attitude/behavior; proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism and quality focus. Functions well in a team focused environment. Ability to problem solve and demonstrate critical thinking abilities. Experience dealing with the public; ability to maintain composure when confronted with stressful situations; neat appearance and pleasant, outgoing personality; accuracy in obtaining patient information; excellent communication skills required. Electronic health record experience required.
Must be able to work in a cooperative manner and maintain effective working relationships with management/supervisors, co-workers, customers and vendors.
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Lead Patient Services Representative

full Time Works in conjunction with the Patient Service Supervisor to oversee day-to-day operations of Patient Service Representatives (PSR). Coordinates PSR coverage in the clinic and works with PSR Supervisor to coordinate back up support when needed. The Lead supports efficient clinic flow and communicates accurately and positively with team members, patients, PSR Supervisor, Clinial Staff, and Physicians. The PSR-Lead works with management to ensure practice policies and guidelines are being met.
PREFERRED QUALIFICATIONS:
Minimum of 3 years’ experience in clinic environment preferred. Must demonstrate excellent customer service attitude/behavior; proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism and quality focus. Functions well in a team focused environment. Ability to problem solve and demonstrate critical thinking abilities. Experience dealing with the public; ability to maintain composure when confronted with stressful situations; neat appearance and pleasant, outgoing personality; accuracy in obtaining patient information; excellent communication skills required. Electronic health record experience required.
Must be able to work in a cooperative manner and maintain effective working relationships with management/supervisors, co-workers, customers and vendors.
Posted By: nhanson@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Raleigh, NC
  • Job Type:Health Care
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/9/2019
  • Contact: Nathanial Hanson (919) 571-6445
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1901-47762