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Call Center Representative

Date Posted: 1/9/2019

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Job Description

High Volume Call Center for a reputable company is looking for personable and motivated employees to handle both Inbound and Outbound calls:

1-2+ Years Call Center Experience Required

Responsibilities Include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts' when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Provide sufficient answers and solutions to all customer queries
  • Handle customer complaints respectfully and professionally
  • Redirect customers to appropriate departments and teams when appropriate
  • Generate leads for sales team by screening callers and identifying potential sales opportunities


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

High Volume Call Center for a reputable company is looking for personable and motivated employees to handle both Inbound and Outbound calls:

1-2+ Years Call Center Experience Required

Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential sales opportunities
Posted By: mlee@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Cockeysville, MD
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/9/2019
  • Contact: Michael Lee (410) 308-0954
  • Pay Range: $576.00 - $768.00 Annually
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Job Reference: JO-1901-47751