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IT Support Specialist

Date Posted: 3/11/2024

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Job Description

Ultimate Staffing is recruiting for an IT Support Specialist in the Brighton, MA area! This is an on-site, temp-to-hire opportunity with great growth potential! Qualified candidates will have knowledge in networking and desktop support! Pay range $28-$32/hr DOE! Apply today!

YOUR RESPONSIBILITIES

  • Diagnose and resolve Level 1 and 2 technical issues originated from end users by use of ticketing system and remote management.
  • Prioritize escalation procedures for advanced or intricate help requests after initial troubleshooting, engaging the Support Supervisor as warranted.
  • Utilize diagnostic utilities for effective troubleshooting.
  • Conduct configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, and printers.
  • Administer support for Microsoft Outlook 2016 within an Office365 cloud-based architecture.
  • Assist in the development and deployment of employee IT training initiatives.
  • Develop and maintain comprehensive documentation concerning support services.
  • Install, configure, and document various software packages upon end-user request, contingent upon proper approvals.
  • Act as a liaison between end-user and EHR Analyst for software/hardware related issues.
  • Uphold workstation security through routine patch management, antivirus updates, and performance tuning.
  • Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning.
  • Assist in the training and orientation of new staff in the use of hardware and software.
  • Provide proficient support for network equipment, including Meraki, Cisco, and Ubiquiti.
  • Support end users with audio/video conferencing capabilities for meetings and presentations.
  • Engage with external vendors for hardware repair and maintenance tasks.
  • Perform hands-on fixes at the end-user level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform remote support for computing equipment and peripherals, including wireless and mobile devices.
  • Participate in vulnerability management initiatives and troubleshooting. Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups with end users as required.
  • Manage VPN client connections including setup, troubleshooting, and diagnosis.
  • All other duties as assigned by the Support Supervisor.

MUST HAVE SKILLS

  • Minimum 5 years experience of: operating system support including Microsoft Windows 10 and Microsoft Server 2008 - 2019; and equipment support (projectors, LANs, personal/network printers).
  • Minimum 4 years service experience with Microsoft Active Directory and related technologies including TCP/IP, DNS, DHCP, GPO.
  • Minimum 2 years experience of: industry helpdesk software; application support with MS Office 2016 and later, Adobe products, SharePoint, Meraki; handheld device support including Apple, and other smartphones, plus tablet devices.
  • Generalist knowledge in various IT areas, such as networking, and desktop support.
  • Working knowledge of a range of diagnostic utilities (Dameware and others).
  • Experience working in secure environments and supporting remote security tools.
  • Excellent ability in written and oral communication and documentations skills.
  • Experience working in a team-oriented, collaborative environment, with solid follow up skills.
  • Technical knowledge of network and PC hardware, including Dell and HP.
  • Hands-on hardware troubleshooting experience.
  • Working technical knowledge of current network protocols, operating systems, and standards, including wireless networking protocols.
  • Working knowledge of phone systems,
    To apply please email your resume to mcaggiano@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Temp-to-Hire
  • Location:Brighton, MA
  • Job Type:I.T.
  • Experience:None
  • Education:None
  • Date Posted:3/11/2024
  • Contact: Megan Caggiano (959) 888-6309
  • Pay Range: $28.00 - $32.00 Hourly
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Job Reference: JN -022024-358573