The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
-Open and maintain customer accounts by recording account information
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Recommend potential products or services to management by collecting customer information and analyzing customer needs
-Prepare product or service reports by collecting and analyzing customer information
-Contribute to team effort by accomplishing related results as needed
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
-Keep records of customer interactions, process customer accounts and file documents
-Cancel or upgrade accounts
-Assist with placement of orders, refunds, or exchanges
-Suggest solutions when a product malfunctions
-And other duties as necessary
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Thank you for applying to the Customer Service position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.