Job Description
Ultimate Staffing is looking for a Transportation Specialist to support our client in San Jose, CA. whose mission is to support our community. This is a onsite, contract to hire role, if converted offers amazing benefits and has a target pay range of $20.00-24.00/hour
GENERAL DESCRIPTION OF POSITION
The Transportation Specialist is responsible for arranging covered transportation services to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
- On a daily basis, receive, review and arrange member requests for transportation.
- Communicate with the transportation vendor(s) regarding schedule availability.
- Follow established guidelines and resources to respond to members, providers and health plan staff regarding transportation requests/inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
- Educate members and providers on transportation benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
- Accurately document and maintain the transportation log, categorize all contacts and follow-up actions regarding member and provider communications, including confirmation letters and activities regarding transportation requests/inquiries in accordance with established guidelines.
- Appropriately handle member and provider transportation requests/inquiries through channels such as telephone, voicemail, email, fax, walk-in, etc. in accordance with Call Center established procedures.
- Prepare transportation utilization reports and provide to management for review.
- Generate and reconcile payment invoices on a weekly and bi-weekly basis to ensure accuracy/completeness of vendor information and submit to the Finance Department for timely payment processing.
- Attend and actively participate in departmental meetings, in-services, training and coaching sessions.
- Perform other related duties as required or assigned.
REQUIREMENTS - Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
- High School Diploma or GED. (R)
- Minimum one year of experience in an administrative or customer service role. (R)
- Ability to timely review and accurately reconcile transportation invoices. (R)
- Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with the underserved populations. (D)
- Ability to meet Quality and productivity Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R)
- Ability to consistently meet Attendance Key Performance Indicator by being punctual and meeting the Customer Service Call Center standards in accordance with the team schedule. (R)
- Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D)
- Working knowledge and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word, Excel, and Windows-based databases. (R)
- Ability to use a keyboard with moderate speed and a high level of accuracy. (R)
- Excellent communication skills include the ability to express oneself clearly and concisely when providing service to Plan members and providers over the telephone or in writing. (R)
- Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
- Ability to assume responsibility and exercise good judgment wh
To apply please email your resume to pkenny@ultimatestaffing.com