Job Description

Job Overview: We are seeking a dedicated and customer-oriented Call Center Representative to join our team. The successful candidate will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to customers to follow up on inquiries, provide information, and resolve issues.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a high level of product and service knowledge to effectively address customer questions and concerns.
• Document all call information accurately and promptly in the customer service database.
• Achieve and maintain performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Adhere to company policies and procedures, and comply with relevant regulations and standards.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven customer service experience, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in basic computer applications, such as MS Office and customer service software.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to sit for extended periods.
• Use of a computer and telephone for the majority of the workday.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Temp-to-Hire
• Location:Cerritos, CA
• Job Type:Admin - Clerical, Customer Service
• Experience:None
• Education:None
• Date Posted:5/22/2024
• Contact: Ryan Anderson (562) 231-6088
• Pay Range: $18.00 - $20.00 Hourly

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